We aim to always ship your item out within 2-4 business days. Inside of the United States and Canada expected shipping time is 4 to 10 business days. If you have not received shipping information, please email hello@blackandgoldjewelry.com, or if you have any other inquiries

We aim to always ship your item out within 2-4 business days. Inside of the United States and Canada expected shipping time is 4 to 10 business days. Once your order has left our warehouse you will receive tracking information for your order. If you have not received tracking information, please allow an additional 24 hours as sometimes our system can lag behind, if you still do not have your tracking information, please send an email to hello@blackandgoldjewelry.com and we will make it right

If you need to change or cancel your order, please contact us at hello@blackandgoldjewelry.com. Once your order has shipped we will be unable to make any changes to your order

The no hassle return policy is just that. If you are unhappy with your order, you can return your order within 14 days of receiving the product and we will refund the amount to you. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

At Black&Gold, we stand behind the quality and craftsmanship of our products. We offer a 1-year warranty on all our items, ensuring that your purchase is free from manufacturing defects in materials and workmanship. If you experience any issues with your product within this period, please contact our customer service team for assistance. We will repair or replace any defective item at no additional cost to you. Your satisfaction and trust are our top priorities, and we are committed to providing you with exceptional service and support. The warranty does not cover water damage, normal wear and tear, scratches, strap damage, or theft

Privacy Policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our online store.

Information We Collect

• Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, shipping address, and payment details.
• Usage Data: We collect information about your interactions with our website, such as your browsing history, the pages you visit, and the links you click.

How We Use Your Information

• To Process Orders: We use your personal information to process and fulfill your orders, including sending you order confirmations and shipping updates.
• To Improve Our Services: We analyze usage data to enhance our website, products, and services.
• To Communicate with You: We may use your contact information to send you updates, promotional offers, and newsletters. You can opt out of these communications at any time.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or alteration. While we strive to protect your data, we cannot guarantee its absolute security.

Third-Party Services

We may share your information with third-party service providers who assist us in operating our online store and processing payments. These providers are obligated to protect your information and use it only for the purposes we specify.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies through your browser settings, but this may affect the functionality of our website.

Your Rights

You have the right to access, update, or delete your personal information at any time. If you wish to exercise these rights, please contact us at hello@blackandgoldjewelry.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at hello@blackandgoldjewelry.com.

Thank you for shopping with Black&Gold. We appreciate your trust in us and are committed to protecting your privacy.